Salesforce Winter '27 Release brings full-workflow AI agents
Salesforce just launched its Winter ’27 Release, letting AI agents run entire business workflows instead of just handling quick tasks. These bots now handle everything from qualifying leads to booking appointments, working across chat apps, phone, and even older systems—all on a backbone of secure Salesforce data. Customers like PowerSchool are already using it with hundreds of users. Early results: 13% higher sales conversions and big time savings on scheduling.
- AI agents now complete full workflows, not just one task
- Works across channels like Slack, Teams, and voice
- Salesforce says 13% higher sales conversions early on
- Fully integrated with secure CRM data for governance
- Already running in production for over 550 users at PowerSchool
Sources covering this
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